A care-home move shouldn't break a relationship.
CarefAI builds AI that keeps families and people living with dementia connected — turning the anxious time between visits into managed moments of closeness, with proof they landed.
Translate
Turn a family's intent into a dementia-ready moment — short, slow, safe and personal.
Deliver
Deliver it at the right time, in the right pace and context for that resident — no daily staff posting required.
Confirm
Send back a Reaction Postcard: what happened, one real detail, and the next best step.
When the setting changes, the relationship erodes.
In dementia, families receive signals without context. Those signals are emotionally loud but ambiguous — and the gap gets filled with the worst story. Trust drops, guilt rises, and contact gets harder.
Guilt & "I failed"
Families carry guilt even when the move was the right and loving decision.
Signals without context
A short call, a bruise, a silence — and no reliable way to frame what it means.
The contact paradox
Don't visit and guilt grows; visit and it can feel anxious and draining.
Avoidable escalations
Worry turns into reassurance calls and complaints that overload care teams.
We're building the trust layer for dementia care.
Not a family chat app. Not monitoring. We productize a repeatable method — the Relationship Continuity Protocol — that closes the emotional loop between family, resident and care home, without adding staff workload.
Intent → moment
We turn what a family wants to say into something a person with dementia can safely receive — adapted to their day, their pace and their world.
The right moment, safely
Moments arrive when the resident can receive them. Staff set boundaries and handle exceptions — the loop runs on family input, not daily updates.
Proof it landed
Families get a Reaction Postcard with one concrete detail — closeness that's real, not a message sent into a void.
A growing need the system isn't built for.
Dementia care in the UK is scaling fast — and the relationship between families and residents is the part no software is solving.
people are estimated to be living with dementia in the UK today, rising to 1.4 million by 2040.
of care-home residents are living with dementia or severe memory problems.
CQC-registered care homes in England provide services for people with dementia.
Sources: Alzheimer's Society — facts for the media · Alzheimer's Research UK — Dementia Statistics Hub · carehome.co.uk — care home facts & stats (CQC data). Figures approximate, 2024–2026.
Warm enough for families. Rigorous enough for care.
Care and AI pull in different directions. We hold both: human and reassuring for families, clinically careful and honest for care homes.
What CarefAI is
- A relationship-continuity layer for families in dementia care
- A productized protocol plus tools care homes can offer with minimal burden
- Designed to sit alongside existing portals and care records
- Evidence-led, with honesty built into every confirmation
What CarefAI is not
- Not a "family chat app"
- Not a monitoring or tracking product
- Not a replacement for care staff
- Not a portal that needs daily staff posting
Meet Family Bridge.
Our protocol, brought to life. Family Bridge stops relationship drift after a move to a care home — the first product from CarefAI, now in development with UK care homes.
Family Bridge
Family Bridge turns "family away time" into a managed, dementia-adapted experience: clear guidance for families, small moments of closeness for the resident, and proof that each one landed.
Three connected experiences: Bridge orchestration, Companio at the resident, and EmoLink for the family.
CarefAI is a UK startup with a single conviction: a care-home move should make a relationship stronger, not weaker. We build the technology — and the evidence — to make that normal.
We work hand in hand with care homes, families and dementia specialists, developing our protocol in real settings before we scale. Honesty and resident safety come before features — always.
Care homes, partners & investors welcome.
Running a dementia care home, building in the space, or backing care-tech that puts relationships first? We'd love to hear from you.
85 Great Portland Street
London, W1W 7LT
United Kingdom